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Erin Helcl
Writer
Managing Director, New Helio
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Profile
Join date: Jan 9, 2025
About
Erin Helcl is a recognized expert in customer and employee experience strategy, transformation, and innovation. With a career spanning digital experience, service design, and organizational development, she helps teams break through complexity to drive meaningful change.
Through New Helio, Erin shares thought leadership on fostering high-performing teams, challenging the status quo, and building workplace cultures that enable bold thinking and innovation. She is passionate about psychological safety, design thinking, and equipping leaders with the tools to navigate change with confidence.
Follow along for insights, practical strategies, and upcoming workshops designed to help teams thrive.
Posts (8)
Jun 19, 2025 ∙ 5 min
The Future of CX Metrics: Designing for Trust, Agency, and Relevance
As AI accelerates product development, traditional CX metrics can’t keep up. What will define the winners isn’t just usability, it’s trust. This article explores what that looks like, how we might measure it, and why the next curve of CX maturity demands a new playbook.
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May 21, 2025 ∙ 1 min
The Future of Product and Service Design Interview with Erin Helcl
Experience strategist and transformation leader, Erin Helcl, shares her insights on why product and service design need to evolve now for an AI future and what designers and organizations can do to be ready.
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Mar 22, 2025 ∙ 4 min
The Future of Product and Service Design Is Now
AI accelerates design. Trust differentiates it. Explore the future of service design and how leaders can prepare today.
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