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Find your next big idea 

Welcome to New Helio

Guiding teams to clarity, collaboration, and innovation—delivering solutions that work.

Empowering Businesses to Thrive 

At New Helio, we help organizations create the conditions where innovation and collaboration thrive. Drawing on deep expertise in customer and employee experience design, facilitation, and transformation strategy, we partner with teams to navigate complexity and turn ideas into measurable impact.

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We’ve led large-scale transformation initiatives across industries, helping teams build and scale products, services, and businesses that work for both customers and employees. Our approach blends design strategy, coaching, and team development to unlock clarity, alignment, and sustainable growth.

From Beginnings 

Ready to start? Click the Groundwork for Change icon below to explore the first phase in building meaningful change. Continue through each phase to see what’s possible.

Groundwork for Change

Groundwork for Change

Vision & Strategy Development

Vision & Strategy Development

To Breakthroughs

You’ve laid the foundation—now it’s time to take the next step. Explore how we can transform your vision into action and create lasting impact.

Discovery & Collaboration

Discovery & Collaboration 

Design & Value Creation

Design & Value Creation

Implementation & Growth

Implementation & Growth 

Articles and Insights

Upcoming Courses & Events

1

Developing Insights for Design
Part of the Service Design Certificate Program.​​​

Details

  • March 18-April 22 2026

  • Wednesdays, 7:30–9:00 PM ET

  • 100% online via Zoom, 6-weeks 

2

 Professional Development Book Club

A quarterly virtual book club for curious professionals who want to grow with purpose. We are currently reading Defy: The Power of No in a World that Demands Yes

by Dr. Sunita Sah 

Details

  • Join our next session, Dec 9th

  • 7:30-9:30 PM ET

  • Online via Zoom

3

Interaction Design 

Part of the UX  Design Certificate Program.​​​

Details

  • Winter Term TBC

  • 100% online via Zoom, 6-weeks 

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Inspiring Women in CX Awards - Finalist Soloprenuer of the Year

Erin Helcl, Founder and Managing Director of New Helio Strategies, was named a finalist from over 500 global nominees for the 2025 Inspiring Women in CX Awards. The Solopreneur of the Year category recognizes women leading their own CX businesses with purpose, resilience, and impact.​ This recognition celebrates Erin’s values-led approach to experience design and her early momentum in building a consultancy focused on customer experience, employee experience, and psychological safety.

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“Erin’s proposition is relevant to the market. CX is nothing without the capability and environment being awakened. The fact this is the dual/core offer is great.”– Women in CX Awards Judging Panel​

Hello, 

I’m Erin Helcl, founder and Managing Director of New Helio. We help organizations turn challenges into opportunities through facilitation, strategy, and design.

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I’ve spent my career leading large-scale transformations across industries, helping teams cut through complexity, align on what matters, and build solutions that last. At New Helio, we create environments where people feel safe to share bold ideas, challenge assumptions, and collaborate toward meaningful outcomes.

What defines our work is the balance between strategy and empathy.

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We blend design, coaching, and business insight to drive clarity, alignment, and results. Every engagement is built on partnership, curiosity, and a belief that growth happens when people feel safe enough to take smart risks together.

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